1.WARRANTY POLICIES
If any products are proven to Kinugawa Turbo Systems’ satisfaction to have been defective at the time of sale, We will make an appropriate adjustment in the original sales price of such product or at Kinugawa Turbo Systems’ election, replace the defective product. Kinugawa Turbo Systems shall provide information for limited warranty extended to the consumer of commodities. Said warranty applies only to “completed” and “unaltered” turbochargers only (The spare parts exculded, such as super cores, cartridges.) sold by Kinugawa Turbo Systems; any alterations made to the completed products by any party other than Kinugawa Turbo Systems shall negate such warranty. Warranty shall cover 100% of parts for one (1) year from the date of purchase.
1.1. For none- Kinugawa Turbo Systems branded and completed turbo units, warranties expressed or implied are represented by the manufacture of the product and not Kinugawa Turbo Systems.
1.2. Kinugawa Turbo Systems warrants to the purchaser of its products that will during the warranty period and subject to the limitations and exclusions comply with all applicable specifications and be free from defects in materials and artistry. Kinugawa Turbo Systems’ liability is limited to the repair or replacement, at our option, of any warrantable product returned prepaid with complete service history, if found by Kinugawa Turbo Systems to be defective in material or artistry. All replacement units shall be rebuilt units similar in quality to the unit replaced.
1.3. Kinugawa Turbo Systems offers a KINUGAWA TROUBLE-FREE WARRANTY for 1 year from the purchase date to the original purchaser. If, for any reason, your turbocharger/s fails or has an issue, you can return it to us for a free overhaul and recondition or replacement depending on availability or the turbo problem. You can be assured that KINUGAWA has covered you no matter the issue. Please aviod (1) Hot shut down. (2) Insufficient lubrication. (3) Oil Contamination/ Foreign object in lubricating oil. (4) Any damage to either the compressor wheel or the turbine wheel caused by a foreign object. (5) Over-boosting (over Kinugawa turbocharger standard pressure of 1.2 bar or 17psi).
1.4. Kinugawa Turbo Systems shall not be liable to purchaser under any circumstances for any special, incidental or consequential damages, including without limitation, damage to or loss of property other than for turbocharger products; costs incurred in installation, repair or replacement; lost profits, revenue or opportunity; loss of use; damages resulting from or related to downtime of turbocharger products; the cost of replacement transportation, power or compression; the cost of substitute products; or claims of Distributor's customers for such damages, howsoever caused, and whether based on warranty, contract and/or tort(including negligence, strict liability or otherwise).
1.5. The obligations in connection with the design, manufacture, sale, delivery, and/or use of Kinugawa Turbo Systems’ turbochargers and related parts and/or services shall in no circumstance exceed in aggregate a sum equal to the amount paid to Kinugawa Turbo Systems for turbocharger products subject to customer's warranty claims.
2.TURBOCHARGERS FOR RACING OR COMPETITION USE
2.1 Turbochargers used for any form of racing or competition and/or set to run higher than standard boost pressure are supplied in good faith and on the understanding that no guarantee is given in respect of performance or reliability of the product, either by the manufacturers or Kinugawa Turbo Systems.
2.2 Kinugawa Turbo Systems cannot be held responsible for personal injury or damage caused to the engine or vehicle by a failed turbocharger.
3. OTHER WARRANTY CONDITIONS
3.1 The turbocharger must be fitted to an engine that is in good working order so that the operation of the turbocharger is not prejudiced.
3.2 The engine oil, oil filter, and air filter must be changed at the point of turbocharger fitment, using only components and materials approved by the vehicle manufacturers. In the case of petrol engine turbochargers, Kinugawa Turbo Systems only recommends fully synthetic oil with an SAE rating of 10W-40 or higher and which exceeds the following specifications: SH/CD or CCMC G5/PD2 unless otherwise stated by the vehicle manufacturer. For further information and advice, please contact our Technical Sales Team.
3.3 The purchasers/installers shall satisfy themselves that all reasonable steps have been taken to ensure that any original cause of turbocharger failure has been eliminated and that the turbocharger is correct for the application,
and is fitted entirely in line with the engine manufacturer’s recommendations.
3.4 Warranty may be denied in the event of either the turbocharger or the engine being modified to increase power output if this modification is prejudicial to the performance of the turbocharger.
3.5 Under no circumstances should a vehicle be used if a turbocharger problem is suspected, as this could cause further damage to the turbocharger and/or engine.
4. LIMITATION AND EXCLUSION OF LIABILITIES
4.1 Kinugawa Turbo Systems Performance Kits are professional aftermarket products only designed for certain racing vehicles driven on particular racing tracks and shall only be used on racing vehicles that will never be driven on public roads or highways. Kinugawa Turbo Systems Performance Kits are not legal for the use in vehicles on public roads or other road to which public road law applies. Any vehicle modifications using Kinugawa Turbo Systems Performance Kits are AT YOUR OWN RESPONSIBILITY and AT YOUR OWN RISK. Only use Kinugawa Turbo Systems Performance Kits in compliance with all applicable laws, regulations and ordinances (including but not limited to emission, noise, operating license, performance, safety and type-approval aspects). A vehicle modification using Kinugawa Turbo Systems Performance Kits may particularly affect or void a vehicle’s warranty, operating license or type-approval. Moreover, only use Kinugawa Turbo Systems Performance Kits in compliance with all applicable racing and racing track provisions. It is YOUR OWN RESPONSIBILITY AND RISK to ensure that your Kinugawa Turbo Systems Performance Kit fits your vehicle and area of application. YOU MUST ENSURE LAWFUL AND SAFE OPERATIONS AT ANY TIME. You should particularly consult the owner’s manual and service manual of your vehicle. You should also contact your vehicle’s manufacturer to determine what effects modifications may have on important aspects such as safety, warranty, performance, etc. Only install and use Kinugawa Turbo Systems Performance Kits if you have fully read and understood this important safety information and if you fully agree with the terms and conditions set forth therein.
5. RETURNS AND REFUND
5.1 Kinugawa Turbo Systems will employ its best efforts to fill customer’s orders promptly on acceptance but reserves the right to allot available inventories among its warehouses and factories at its discretion.
5.2 Except for Kinugawa Turbo Systems’ products that are defective at the time of sale or in one (1) year, Kinugawa Turbo Systems shall not be obligated to accept any of Kinugawa Turbo Systems’ products returned.
5.3 Unless specs are explicitly stated on the order list, Kinugawa Turbo Systems would only issue an exchange if an incorrect item is shipped.
5.4. All returned items must be in brand new condition, which means the item is never installed and kept in the original package. The customers will be responsible for the return shipping fee and shipping within 30 days. A 20% restocking fee will be charged according to Duties & Taxes Paid (DHL DTP Service) and the shipping fee we already paid for customers. Except, free return labels will be offered to United States customers.
5.5 A Return Merchandise Authorization (RMA) Number must be received from Kinugawa Turbo Systems before an item is returned. To receive a return authorization, please contact Kinugawa Turbo Systems Sales Representative via phone or email for the RMA Application Form and an approved RMA Number. The RMA Number must be prominently displayed on the outside of the package containing the returned merchandise. Also, defective merchandise must be returned freight prepaid.
5.6 Any unauthorized returns or returns not having the RMA Number will be rejected at Kinugawa Turbo Systems Return Department and sent back to the sender at the sender’s sole cost.
5.7 When shipping detective items back to Manufacture and Rebuild Center, please use the following factory address:
Attn: Returns
Company Name: Kamak Dynamics Co., LTD
Address: No.135-67, Caoxi Rd., Caotun Township, Nantou County 54260, Taiwan (R.O.C.)
TEL: +886-49-2315117
5.8 The carrier is responsible for all items damaged in transit. Please contact Kinugawa Turbo Systems Sales Representative for damage claim information and keep all of the original packing materials. The distributor will be asked to hold the damaged product for ten business days for the damage inspection and responsibility verification. Please do not return the package to Kinugawa Turbo Systems if the Distributor is unable to file a claim with the carrier by saving packing material and allowing the carrier to inspect the damaged goods, Kinugawa Turbo Systems will not be able to assist with any issue of damage in transit.
5.9 Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5.10 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by email support@kinugawaturbosystems.com
6. PAYMENT AND SHIPPING POLICIES
6.1 We will ship your order out in 3~5 working days after getting your payment and complete shipping address, including the Phone number. Only parts of KINUGAWA brand sold on this official website will be applied DHL Duties & Taxes Paid (DTP Service) for all orders. This service allows duties, taxes, or other regulatory fees to be charged to the Shipper (wholesale accounts except), rather than the Receiver at the destination, and make exporting your shipment even faster. Charges apply whenever the shipper requests that duties, taxes, or other regulatory fees be paid outside of the destination country, but the P.O. and Russia address will not be accepted. (EMS will ship the P.O. and Russia address, and duties, taxes, or other regulatory fees are the buyers' responsibilities). Please do not use your agent to declare customs duties, otherwise we will not be responsible for related expenses.
There's a DHL Express’s On-Demand Delivery (ODD) as an optional – an online portal created to make receiving shipments more flexible while not compromising on the safety and security. ODD offers 6 alternate delivery options to suit your preference. But KINUGAWA is not responsible for any issues of un-received.
6.2 All packages are double checked and well packed by our warehouse staff to make sure they are safe on the delivery. Combined Shipping is available for most items and we always try our best to save freight for our customers. If you have any questions or requests about international shipping, import tax, and declared value, please contact us by email: support@kinugawaturbosystems.com
6.3 PayPal payments must be sent to paypal@kinugawaturbosytstems.com; No order will be shipped out if PayPal payment is still pending.
6.4 Local Bank Wire (T/T): Bank wire is also accepted. The default bank A/C is Bank of America (BOA) and currency is USD. We also offer EUR, JYP, AUD, CAD and GBP local bank accounts If you want to make payment by T/T, please email us for wire details. Email: support@kinugawaturbosystems.com
